Refund policy
Refund Policy — Viyon Derma
We want you to be happy with your FCL products. Please review our return and refund terms below.
Returns Due to the hygienic nature of skincare and cosmetic products, we can only accept returns on items that are:
- Unopened and unused, in their original sealed packaging
- Returned within 7 days of delivery
- Accompanied by proof of purchase (order number or receipt)
Opened or used products cannot be returned or refunded unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at info@viyonmiddleeast.com or WhatsApp +971 56 671 6788 with your order number and a photo of the item. We'll arrange a replacement or full refund at no cost to you.
Refund Process Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 7–10 business days. If you paid by Cash on Delivery, refunds will be issued via bank transfer.
Non-Returnable Items
- Opened or used products
- Sale or clearance items (unless faulty)
- Gift cards
Order Cancellations Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, our standard return terms above apply.
Contact Questions about a return? Reach out at info@viyonmiddleeast.com or WhatsApp +971 56 671 6788.